Effective Date: 27/01/2026

Company: Ceylon Bloom Tours (Pvt) Ltd (“Ceylon Bloom Tours”, “we”, “us”, “our”)

Website: [https://www.ceylonbloomtours.com]

Address: 418/1/1, Old Negombo Road, Thudella, Ja-Ela, Sri Lanka

Email: info@ceylonbloomtours.com

1) Overview

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website, submit an inquiry, request a tour plan, or place a booking request.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

2) Information we collect

Depending on your interaction with us, we may collect:

A. Information you provide (Inquiry / Booking)

• Full name
• Email address and phone/WhatsApp number
• Country/nationality (if provided)
• Travel dates, number of travellers, pickup location, and itinerary
• preferences
• Message content and any details you share with us through forms,
• email, or WhatsApp

B. Identification & travel document details (when required)

• Passport details (may be collected when required for bookings, reservations, permits, or related travel arrangements)

C. Special requests (may include sensitive information)

• Dietary needs
• Medical needs
• Mobility support / wheelchair requests
• Please share only what is necessary. We use this information only to provide
• requested travel arrangements and support.

D. Technical and usage data (automatic)

• When you browse our website, we may collect:
• IP address (approximate location such as city/country may be inferred)
• Browser and device information
• Pages visited, time spent, referral sources
• Cookie and tracking data (see Section 9)

3) How we collect information

• We collect information when you:
• Fill out inquiry or booking forms on the website
• Contact us via email, WhatsApp, phone, or social media
• Browse the website (cookies, analytics, and tracking tools)

4) Why we use your information

• We use your personal information to:
• Respond to inquiries and prepare tour proposals/itineraries
• Manage booking requests and coordinate travel services
• Communicate with you (email/phone/WhatsApp) about your trip
• Arrange relevant services based on your requirements (including
• special requests)
• Generate invoices and maintain internal booking records
• Improve our website, services, and customer experience
• Protect against fraud, misuse, or security threats
• Comply with legal, tax, and accounting obligations where applicable

5) Payments and billing

At present, we do not process online card payments directly through the website (no integrated payment gateway yet).

We may:

• Generate invoices for advance payments or bookings
• Record payment status and invoice references for booking management and accounting

If we add an online payment gateway in the future, we will update this Privacy

Policy to explain:

• Which payment provider is used
• What payment-related data is processed
• How payment data is secured (typically handled by the gateway, not stored by us)

6) Sharing your information

We do not sell your personal information.

We may share your details only when necessary to deliver the travel services

you request, including sharing directly with:

• Drivers
• Tour guides
• Hotels / accommodation providers
• Other activity/service providers required for your itinerary

We share only the information needed to provide the service (e.g., name, travel dates, pickup location, special requests relevant to the service). We may also share information with: 

• Website hosting and IT service providers (to keep our website running securely) 
• Analytics and marketing tools (see Section 9)
• Authorities or regulators if required by applicable law

7) International transfers

• Some service providers we use (such as analytics, marketing, and chat tools)
• may process data outside Sri Lanka. Where this happens, we take reasonable
• steps to use reputable providers and protect your information appropriately.

8) Data retention (how long we keep your data)

We retain your information as follows:

• Inquiry data: kept as long as needed to respond, follow up, and improve services
• Booking and invoice records: kept for operational and accounting purposes and as required by applicable laws
• Passport and special request data: kept only as long as necessary for arranging your travel services and related support, then securely deleted or minimized where feasible

9) Cookies, analytics, marketing, and chat tools

Our website may use cookies and similar technologies to operate and improve

services, including:

• Google Analytics (website traffic and performance measurement)
• Meta (Facebook/Instagram) tools (marketing measurement and ad performance)
• Tawk.to (live chat support)

You can control cookies through your browser settings. Disabling cookies may affect some site features.

You may also adjust ad preferences through your Meta/Google account settings.

10) Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee 100% security.

11) Your rights and choices

Subject to applicable laws, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where we rely on consent (for example, certain marketing communications)
• Request deletion of your information where appropriate and lawful

To make a request, contact us at info@ceylonbloomtours.com.

12) Marketing communications

If we send marketing messages, you can opt out at any time by:

• Replying with “STOP” on WhatsApp, or
• Emailing us at info@ceylonbloomtours.com requesting removal from marketing communications

13) Third-party links

Our website may contain links to third-party websites (hotels, partners, social platforms). We are not responsible for their privacy practices. Please review their privacy policies separately.

14) Children’s privacy

Our services are intended for general travellers. If you believe a child has provided personal data without appropriate permission, please contact us and we will take reasonable steps to address the issue.

15) Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

16) Contact us

Ceylon Bloom Tours (Pvt) Ltd

Address: 418/1/1, Old Negombo Road, Thudella, Ja-Ela, Sri Lanka

Email: info@ceylonbloomtours.com